Your Partner in IT Excellence & Lifelong Learning

1. Refund Eligibility

We strive to provide the highest quality IT consulting and training services. Our refund policy is designed to be fair and transparent while maintaining the integrity of our services.

2. Consulting Services

For consulting services:

• Cancellation before project initiation: Full refund minus 10% administrative fee
• Cancellation within first week: 75% refund
• Cancellation after deliverables: No refund
• Project scope changes: Handled case by case

3. Training Programs

For training programs and courses:

• Cancellation 14+ days before start: Full refund minus 5% processing fee
• Cancellation 7-13 days before start: 70% refund
• Cancellation less than 7 days: 50% refund
• No show: No refund
• Course transfers: Available up to 7 days before start

4. Subscription Services

For subscription-based services:

• Monthly plans: Prorated refund for unused period
• Annual plans: Prorated refund minus 10% fee
• Service dissatisfaction: Case-by-case evaluation

5. Refund Process

To request a refund:

• Submit written request to refunds@alphageotech.com
• Include order/invoice number and reason
• Processing time: 5-10 business days
• Refund to original payment method

6. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Special circumstances such as illness, emergency, or service issues may be considered for additional refund flexibility.

7. Contact Information

For refund inquiries, please contact:

Alphageotech LLC
199 Wharfside St
Birmingham B1 1RN
United Kingdom
Email: refunds@alphageotech.com

1. Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms may be updated from time to time, and your continued use of our services constitutes acceptance of any changes.

2. Services Description

We provide IT consulting and professional training services, including but not limited to:

• Technical consulting and advisory services
• Professional IT training and certification programs
• Software development and implementation
• System integration and maintenance
• Project management and oversight

The specific services will be detailed in separate agreements or statements of work between you and Alphageotech LLC.

3. User Responsibilities

You agree to:

• Provide accurate and complete information when using our services
• Maintain the confidentiality of your account credentials
• Use our services in compliance with applicable laws and regulations
• Not interfere with the proper working of our services
• Notify us immediately of any unauthorized use of your account
• Pay all fees and charges associated with your use of our services
• Respect intellectual property rights and confidential information

4. Payment Terms

Payment terms for our services are as follows:

• All fees are due according to the payment terms specified in your service agreement
• Late payments may incur additional charges
• Prices are subject to change with notice
• Refunds are handled according to our refund policy

5. Intellectual Property

All content, features, and functionality of our services are owned by Alphageotech LLC and are protected by international copyright, trademark, and other intellectual property laws. You may not:

• Copy or reproduce any part of our services without permission
• Modify or create derivative works
• Distribute or publicly display our content
• Remove any copyright or proprietary notices

6. Confidentiality

You agree to maintain the confidentiality of any proprietary information shared during the course of our services. This includes:

• Technical specifications and documentation
• Business strategies and plans
• Client information and data
• Pricing and financial information

7. Limitation of Liability

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services. Our total liability shall not exceed the amount paid by you for the services in question.

8. Termination

We reserve the right to terminate or suspend your access to our services:

• For violation of these terms
• For non-payment of fees
• At our discretion with reasonable notice

9. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes shall be resolved in the courts of Birmingham, UK.

10. Contact Information

For questions about these terms, please contact us at:

Alphageotech LLC
199 Wharfside St
Birmingham B1 1RN
United Kingdom
Email: legal@alphageotech.com